Terms of Service

Last Updated: 1 November 2024

These Terms of Service ("Terms") govern your engagement with BLOA Maintenance Limited ("we", "us", "our"), a company registered in England and Wales (Company No: 16530836) with its registered address at 55 Beech Avenue, Oldham, England, OL4 2EE. By instructing us to carry out works or by signing a project agreement, you ("the Client") agree to be bound by these Terms.

1. Scope of Services

BLOA Maintenance Limited provides renovation, refurbishment, maintenance and decoration services for residential and commercial properties. The specific scope of works for each project shall be set out in a written quotation or project agreement issued to the Client prior to commencement of works.

• All works are carried out by, or under the direct supervision of, qualified and experienced tradespeople.
• We reserve the right to use subcontractors for specialist trades, all of whom are vetted and supervised by BLOA Maintenance Limited.
• Any variations to the agreed scope of works must be confirmed in writing and may result in adjustments to the contract price and timeline.
• We will endeavour to minimise disruption to the Client's property during works but cannot guarantee that no disruption will occur.

2. Quotations and Pricing

All prices are quoted in pounds sterling (£) and are exclusive of VAT unless otherwise stated. Quotations are valid for 30 days from the date of issue. The contract price will be fixed as agreed at the time of instruction, subject to any authorised variations. Where unforeseen structural or material conditions arise during works, we will notify the Client immediately and obtain written approval before proceeding with any additional works.

3. Payment Terms

Payment schedules are project-specific and will be detailed in the project agreement. Standard payment terms are as follows:

• A deposit of up to 30% of the contract value may be required prior to commencement of works to cover initial materials and mobilisation costs.
• Interim payments are due at stages agreed in the project agreement, typically upon completion of defined project milestones.
• The final balance is due within 7 days of practical completion of the works.
• Invoices unpaid after the due date may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• Payment may be made by bank transfer (BACS), cheque or such other method as agreed in writing.

4. Cancellation Policy

Either party may cancel a project prior to commencement by giving written notice. Where the Client cancels:

• If cancelled more than 14 days before the agreed start date, any deposit paid will be refunded minus any reasonable costs already incurred by BLOA Maintenance Limited (e.g. materials ordered, design fees).
• If cancelled within 14 days of the agreed start date, a cancellation fee of up to 15% of the total contract value may be applied to cover loss of earnings and committed resource costs.
• Once works have commenced, the Client may only cancel the remaining scope of works by agreement, and will be liable for all costs incurred to date plus a reasonable contribution towards lost profit on the cancelled portion.

5. Client Responsibilities

The Client agrees to:

• Provide safe, clear and unobstructed access to the property and all areas within the scope of works at agreed times.
• Ensure that all relevant planning permissions, building regulations consents and statutory approvals are obtained prior to commencement, unless expressly agreed otherwise in the project agreement.
• Notify BLOA Maintenance Limited of any known hazards within the property, including but not limited to asbestos, lead paint or structural instability.
• Ensure that the property is adequately insured throughout the works.

6. Defects and Warranty

BLOA Maintenance Limited warrants that all works will be carried out with reasonable skill and care, using materials of satisfactory quality. We offer a 12-month defects liability period from the date of practical completion, during which we will rectify any defects arising from our workmanship at no additional cost to the Client, provided that:

• The defect is not the result of fair wear and tear, misuse or damage by the Client or third parties.
• The Client notifies us in writing within the defects liability period.
• The Client has not attempted to carry out remedial works without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, BLOA Maintenance Limited's total liability to the Client, whether in contract, tort (including negligence) or otherwise, shall not exceed the total contract value of the project giving rise to the claim. We shall not be liable for any indirect, consequential, or economic loss, including loss of profit or loss of use, howsoever arising.

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law.

8. Intellectual Property

All designs, drawings, specifications and other documents prepared by BLOA Maintenance Limited remain our intellectual property unless ownership is expressly transferred in writing. The Client is granted a licence to use such documents solely for the purpose of the project described in the project agreement.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to update these Terms from time to time. Updated Terms will be published on our website and will apply to any new project agreements entered into after the date of publication.

11. Contact

If you have any questions regarding these Terms, please contact us at:
BLOA Maintenance Limited
55 Beech Avenue, Oldham, England, OL4 2EE
Email: Bloamaintenanceltd@outlook.com
Tel: +44 789 4618309