Last Updated: 1 November 2024
BLOA Maintenance Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you interact with our website or engage our services. We are registered in England and Wales (Company No: 16530836).
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: First name, last name.
- Contact Data: Email address, telephone number, postal address.
- Project Data: Information about your property and the works you require.
- Transaction Data: Details of payments made to and by you.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products and services.
- Marketing and Communications Data: Your preferences for receiving marketing communications from us.
2. How We Collect Your Data
We collect data through:
- Direct interactions — when you complete our contact form, call us, email us or enter into a contract with us.
- Automated technologies — as you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies. Please see our Cookie Policy for more details.
- Third parties — we may receive data from analytics providers or publicly available sources.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations.
- To manage and deliver contracted renovation and maintenance services.
- To process payments and manage our accounts.
- To send you service-related communications (e.g. project updates, invoices).
- To improve our website, services and business operations through analytics.
- To send you marketing communications about our services, where you have given consent or where we have a legitimate interest to do so.
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
- Contract: Processing necessary to perform a contract with you or take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate interests (e.g. improving our services, direct marketing to existing clients) where these are not overridden by your interests or rights.
- Consent: Where you have given explicit consent to receive marketing communications.
- Legal Obligation: Processing necessary to comply with our legal and regulatory obligations.
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Trusted subcontractors and suppliers involved in delivering your project, who are contractually bound to handle your data securely.
- Professional advisers including accountants, lawyers and insurers.
- IT and system administration service providers.
- HM Revenue & Customs, regulators or other authorities where required by law.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Generally, we retain client project data for a period of 7 years following completion of the project, in line with our legal and contractual obligations.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request deletion of your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing: You may ask us to suspend processing of your data in certain circumstances.
- Right to data portability: You may request a transfer of your data to you or a third party in a structured, machine-readable format.
- Right to object: You may object to processing of your data where we rely on legitimate interests as the legal basis.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at Bloamaintenanceltd@outlook.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Access to your data is restricted to personnel who have a business need to know.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
BLOA Maintenance Limited
55 Beech Avenue, Oldham, England, OL4 2EE
Email: Bloamaintenanceltd@outlook.com
Tel: +44 789 4618309